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Understanding Today's Healthcare Consumer

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White Paper from Change Healthcare

Today, hospitals and health systems focus so much on delivering value-based care to patients at the precise time of service, they overlook the importance of providing valuable, consumer-focused experiences leading up to, and after it. This costly oversight keeps providers stranded somewhere between patient dissatisfaction and unpaid balances. Engaging patients pre-discharge, such as inpatient admissions and emergency room visits, is the earliest way to make an impact on payment collections. Follow these tips to collect more from self-pay individuals.